Support
Questions, answered.
Everything you need to know about our formulas, the ritual, orders, and shipping. Still curious? Our team usually responds within one business day.
Products & Recipes
What makes EMIVABELLE stand out?
EMIVABELLE is a scientifically-backed European skincare brand whose products are based on peptides. All formulas are fragrance-free, cruelty-free, and dermatologically tested, and have been developed to support your skin's natural regeneration with gentle, mineral-rich ingredients.
Are your products suitable for sensitive skin?
Yes. Our entire range is specially formulated for sensitive skin in everyday life and is fragrance-free. Soothing ingredients like panthenol and niacinamide have a calming effect, while peptides firm and smooth the skin. We recommend performing a patch test before introducing a new active ingredient.
Are EMIVABELLE products cruelty-free?
Absolutely. Every formulation is cruelty-free and dermatologically tested. We never conduct animal testing, and when selecting our ingredients, we prioritize both efficacy and responsible practices.
Do your products contain fragrances?
No. Our formulas are fragrance-free to be as gentle as possible on reactive and sensitive skin. The subtle scent you may notice comes exclusively from the ingredients themselves and not from added fragrances.
The Routine
How should I layer my skincare in the morning and evening?
Follow our five-step ritual: cleanse your skin with the "Oil-to-Milk Cleanser", prepare it with the "Hydrating Toner", nourish it with the "Peptide Serum", pamper the eye area with the "Peptide Eye Cream", and finally seal everything in with the "Peptide AM/PM Cream".
Can I use fewer products?
Absolutely. The regimen works best as a complete five-step system, but each product is designed to be effective when used individually as well. Start with the steps that suit your skin type and gradually add more as your skin allows.
How soon will I see results?
Most people notice their skin is softer, calmer, and better hydrated within two weeks. Visible firming and improved skin texture typically appear after four to six weeks of consistent daily use.
How do I know which products are suitable for my skin type?
Every EMIVABELLE formula has been specially developed for sensitive skin for daily use. Start with the cleanser and toner to prepare the skin, then apply the serum, eye cream, and moisturizer, depending on skin tolerance. Test new products on a small area of skin for a week before regular use.
Orders & Account
How do I place an order?
Simply add your desired products to the shopping cart and complete the order process as a guest or with an account. You will immediately receive a confirmation email and then tracking details once your order has shipped.
Can I change or cancel my order?
Yes – as long as your order has not yet been shipped. Please contact us within a few hours of placing your order, and we will do our best to change or cancel the order for you.
Do you offer subscriptions?
Yes. On each product page, you can choose between a one-time purchase and a subscription that automatically delivers your routine to you and saves you money on every order. You can pause or cancel the subscription at any time.
Shipping & Delivery
Where do you deliver to?
We deliver throughout Europe. Shipping is free for orders over €50.
How long does delivery take?
Orders are typically shipped within 1-2 business days and delivered within 3-5 business days within Europe, depending on your location.
How much is shipping?
Shipping is free for orders over €50. For smaller orders, a flat shipping fee will be calculated at checkout.
Returns & Refunds
What is your return policy?
You have 30 days from the delivery date to return any product for a full refund – no questions asked, whether opened or not.
How do I initiate a return?
Please contact us via our contact page, stating your order number, and we will guide you through the process. Once your return has been received, we will process your refund within a few business days.
Can I exchange a product?
Yes. Should a product not meet your expectations, please let us know and we will arrange an exchange for a different version from our range.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed through secure, encrypted payment providers.
Is it safe to pay online?
Yes. All transactions are handled by PCI-compliant payment providers using bank-level encryption. We never store your card data.
When will my card be charged?
The amount will be debited upon confirmation of your order.